• I don’t want to submit my personal information over the internet. Is it possible for me to place an order by the phone?

Yes! We are happy to take your order over the phone. Please call us toll-free at 1-888-649-2182. If we are not available, please leave a message and we will get back to you right away.

  • Is it secure to order from this site?

Yes! Our shopping cart processes all the information using the industry standard technology: Secure Socket Layer with 128-bit encryption.

  • Do you sell or trade any of my information?

Absolutely not! We do not sell, trade, or share any of your information with anyone under any circumstances. Please see our Privacy Policy.

  • When will my credit card be charged?

Credit cards are charged at the time your order is placed by you, either on our website or by phone. We may also take orders by email, in which case if a request is made for the order to be placed on a specific day, we can accommodate that. You will receive an e-mail confirmation once your order is completed.

  • Has my order been shipped?

Orders typically ship within 24-48 hours. You will receive a confirmation email when your order has shipped. If you ordered a Special Order product, it may take up to 10 days to ship.

  • How do I track my order?

Please follow the directions in the previous question to retrieve your delivery confirmation number. If no delivery confirmation number is assigned to your order, please email us. We can reply to your email with your delivery confirmation number.

  • I forgot my account password. How do I retrieve it?

You can retrieve it by clicking on “Forgot Password” page. Input your email address and you will be emailed your password.

  • What is your return policy?

Our return policy is available on our Returns Page.

  • How do I find a product?

There are various ways of finding a product.

1. You can browse our online catalog of categories. To do so, please locate the Research link in the Navigation Bar on any page. You can see we have various categories for you to browse through.

      • You can browse through all products listed in alphabetical order with the Products – Navigation Bar .
  • How do I contact you?

Call us toll free @ 1-888-649-2182 or email us at store@ChineseHerbsForYou.com

If you have further questions, you may contact us!